Xbji FAQ – All Your Questions Answered

On the login page, click the "Forgot password?" link. Enter your registered mobile number or email — you'll receive a reset link or OTP. Use it to set a new password. The whole process takes about 2 minutes.

Your account may be temporarily locked after several consecutive failed login attempts. It usually unlocks automatically after 15–30 minutes. For a quicker fix, reset your password or contact the support team.

First, make sure your mobile number is correct and your network signal is stable. After 60 seconds, tap the "Resend" button. If you still don't receive the OTP, try logging in with your username and password instead. If the issue continues, reach out to support.

Yes, you can log in to your xbji account on multiple devices at the same time. For security, additional verification may be required on unfamiliar devices. It's good practice to log out from each device after use.

Use a strong password that includes letters, numbers, and symbols. Change your password regularly. If you log in on public Wi-Fi, remember to log out afterward. Never share your password with anyone — xbji support will never ask for it.

xbji supports all major mobile banking methods popular in Bangladesh — bKash, Nagad, Rocket, and bank transfer. Deposits are typically credited instantly. Check the payment page for minimum deposit amounts.

Withdrawals via mobile banking are typically completed within 15 minutes to 24 hours. Bank transfers may take 1–3 business days. Please complete account verification before making your first withdrawal.

Minimum deposit and withdrawal limits vary by payment method. Typically, the minimum deposit is BDT 100 and the minimum withdrawal is BDT 500. Verified accounts enjoy higher maximum limits. Check the payment page or contact our support team for exact figures.

Wait 30 minutes first — network delays can sometimes cause a lag. If the funds still haven't arrived, email support@xbji.ws with your transaction ID (TxID). With the right proof, most issues are resolved within 24 hours.

xbji itself does not charge any fees for deposits or withdrawals. However, mobile banking operators such as bKash and Nagad may apply their own transaction fees. Be sure to check for any applicable fees before confirming your withdrawal amount.

New members receive a welcome bonus on their first deposit. Once you complete registration and make your first deposit, the bonus is credited to your account automatically. Visit the promotions page for bonus amounts and terms.

Every bonus comes with a wagering requirement — meaning you must wager a specified multiple of the bonus amount. For example, a BDT 100 bonus with a 10x wagering requirement means you need to place BDT 1,000 in bets. Once the requirement is met, the bonus converts to real funds.

Cashback offers return a set percentage of your net losses over a specific period — typically weekly. The cashback is credited to your account automatically. Visit the promotions page for full terms and conditions.

You earn loyalty points with every bet placed on xbji. Once you accumulate enough points, they can be converted into bonus funds or redeemed for special rewards. Visit the Rewards page for details on your point balance and redemption options.

A promo code field is available during registration and at the time of deposit. Enter a valid promo code and the corresponding bonus will be credited automatically. Check xbji's official promotions page for active promo codes.

xbji offers betting on cricket, football, tennis, badminton, kabaddi, and all other major sports worldwide. Coverage includes big tournaments like IPL, BPL, and the World Cup, with live betting available as well.

xbji uses decimal odds. Winnings = stake × odds. For example, a BDT 100 bet at odds of 1.85 returns BDT 185 (profit of BDT 85). Higher odds mean a lower chance of winning but a bigger payout.

Bets generally cannot be cancelled once placed. However, if a match or event is cancelled, your stake will be refunded. If xbji's Cash Out feature is available, you can settle your bet before the match ends and take a partial profit.

xbji Live Casino offers Live Blackjack, Live Roulette, Live Baccarat, Live Poker, and game shows like Crazy Time and Dream Catcher. Enjoy the real dealer experience from the comfort of your home.

xbji's Jackpot section features progressive jackpot slot games where the prize pool keeps growing. Every bet gives you a chance to hit the jackpot. Visit the Jackpot page for the full list of jackpot games.

Start by checking your internet connection. Clear your browser's cache and cookies, then refresh the page. Try a different browser or device. If the problem continues, switch to a different ISP or try using a VPN, and let support know.

The xbji website is fully mobile-friendly and responsive. Simply open xbji.ws in Chrome or Safari on any Android or iOS device. Add it to your home screen as a shortcut for an app-like experience.

A stable internet connection is essential for live games — a minimum speed of 5 Mbps is recommended. If using Wi-Fi, stay close to your router. Close unnecessary browser tabs, and make sure you're on a 4G/5G network when using mobile data.

xbji runs smoothly on all modern browsers. For the best experience, use Google Chrome, Mozilla Firefox, or Microsoft Edge. On mobile, both Safari (iOS) and Chrome (Android) work great. Just make sure to keep your browser up to date.

If you run into a payment error, start by refreshing the page and trying again. Make sure your payment account has sufficient balance and that you haven't hit your daily limit. You can also try a different payment method. If the issue persists, send your transaction details to support.